MOST FREQUENTLY ASKED QUESTIONS:

Q: What customization options do you offer?

You have the freedom to personalize everything from the door number to the bottom inscription and color. Explore our variety of shapes and designs in our collection here: Gift Dream Co. Personalized Door Plates.

Q: Can I customize text in languages other than English?

Yes, we can accommodate most international languages including English, French, German, Spanish, and Portuguese.

Q: How long will it take to receive my sign?

We process and ship orders as quickly as possible. Typically, our custom signs are ready to ship within 3 business days from the order date. We do not ship on weekends. Delivery times will vary depending on your location and the selected shipping method. For the most accurate delivery estimates, please contact our customer service team via our Contact Us page for assistance.

Q: What materials are your signs made from?

We prioritize sustainability and quality, using recycled, high-quality 5mm Perspex Acrylic sheets to create our signs. This durable material withstands any weather conditions, it is non toxic and environmental friendly. 

Learn more about our material safety and environmental efforts here: Environmental and Safety Statement.

Q: Are the signs durable against weather and corrosion?

Absolutely! Our signs are made from tough Perspex Acrylic, which is water-resistant, scratch-resistant, and UV-protected to prevent fading. This ensures they remain vibrant and clear in any weather.

Q: How are the signs powered?

Our signs are powered by its own integrated solar panels with a 1500 lumens output, ensuring they remain illuminated at night and visible 24/7 without needing an external power source.

Q: How do I install the sign?

Your sign will arrive with all necessary hardware and comprehensive instructions for installation. Installation is simple and can typically be completed with basic household tools.

For more detailed installation guidelines, please visit our Installation Instructions page.

Q: How can I contact customer service?

Please visit our Contact Us page for detailed contact information.

GENERAL ORDERING QUESTIONS

Q: How do I order your custom sign?

Ordering your custom sign is straightforward! Begin by selecting your design options from our collection here: Gift Dream Co. Personalized Door Plates. On the product page, enter your custom text, choose the sign color, and confirm your order details. Our customer support team is available to assist you at any stage.

Q: Why are similar products priced differently?

Prices can fluctuate based on factors such as materials, manufacturing techniques, color, and shape. Additionally, promotional events and inventory levels may influence pricing—a standard marketing practice that does not compromise the quality of our products.

Q: Can I preview my custom product before it ships?

We produce items based on the specifications you provide, and will look exactly like our pictures. If you wish to preview your product, please contact us directly.

Q: Do I need an account to order?

No, you can order as a guest. However, creating an account offers several benefits:

• Faster checkout
• Easy access to order status and history
• Updates on new releases and special promotions

Q: Can I change or cancel my order?

You can request changes or cancel your order if it has not yet entered the processing stage. Email us directly with your order number and request. We will accommodate your request where possible, and if the order is canceled, we will refund you in full.

Please note, we reserve the right to accept or decline orders at any stage, even after confirmation or card authorization. If an order is canceled post-authorization, we will refund the charged amount to your original payment method.

Orders that are already packed or shipped cannot be canceled.

GENERAL PAYMENT QUESTIONS

Q: Can I use multiple discount codes in one order?

Promotional and discount codes cannot be combined with other offers unless otherwise stated.

Q: Are there exchange rates?

All transactions are in USD. If your card is based in another currency, your total will be calculated using the daily exchange rate when your card issuer processes the transaction.

Q: What payment methods do you accept?

We accept all major credit cards including VISA, Mastercard, and AMEX, as well as PayPal. Please note that we do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

Q: How secure is my online order?

All credit card transactions are processed through a secure SSL web page. Your information is SSL-encrypted and sent directly to our credit card provider's network for authorization. Rest assured, your credit card details are not stored on our servers.

GENERAL SHIPPING QUESTIONS

Q: Where are the goods shipped from?

Our products are shipped from our global network of warehouses. We ship your order from the warehouse nearest to your delivery address to ensure speedy delivery.

Q: Can I change my shipping address after placing an order?

Yes, you can change your shipping address as long as your order has not yet been shipped. Please email us at support@giftdreamco.com for assistance.

Q: How much is shipping?

For detailed shipping costs and information, please visit our Shipping Policy page.

Q: What should I do if fragile items are damaged during transit?

Our fragile items are securely packaged in foam bags for their protection. If you receive a damaged item, please take photos of the item and packaging and contact us immediately. We will assist you with a resolution.

Q: How do I track my order?

We will send you the tracking information via email as soon as your order is shipped, typically one day after shipping. You can track your order here.

Q: Will I be charged with customs and taxes?

The prices on our website are displayed tax-free in USD. You may be subject to customs duties and taxes once your order arrives. These charges are determined by your local customs office and are your responsibility. We are not liable for any customs delays or additional fees. For more details, please contact your local customs office.

GENERAL QUESTIONS ABOUT RETRUN & REFUND

Q: How do I return an item?

If you are not satisfied with your purchase and would like to return an item, please contact us within 30 days of receiving your order. Provide your order number and the reason for the return. Our customer service team will review your request and send further instructions if the return is approved.

Please refer to our Return Policy for a list of final sale items. All returned items must be in their original condition with packaging intact.

Q: What if the item(s) I received are defective, incorrect, or damaged?

If you receive incorrect, missing, or defective merchandise, please contact us within 7 days of receiving your order. Include your order number, photos of the item(s), and any relevant details when you reach out. We will work diligently to resolve your issue promptly.

Q: How long does the return process take?

The return process can take up to 14 business days from the day we receive your returned items. We will send you an email confirmation once your return has been processed.

Q: When will I receive my refund?

Refunds are credited to the original payment method. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of us receiving the returned item or cancellation request. Please contact your bank or card issuer for information on when the credit will appear in your account.

If you haven’t received a credit for your return yet, please reach out to your bank or credit card company as it may take some time for the refund to be posted to your account.